Resolved -
This incident was resolved at 8:00 am Eastern
Aug 21, 17:44 EDT
Update -
We're reprocessing messages that were previously missed due to the connection failure. Customers using CTR may notice an influx of TRO emails.
Aug 20, 18:44 EDT
Update -
We've confirmed missing TROs and missing events from reports are isolated to US customers using CTR
All emails were reported to CTR successfully and actioned as configured
All new reported emails are generating a TRO and showing in the report
We are currently working on getting the backlog processed from Aug 8 to the 11th and will update once we have an ETA
Aug 12, 13:03 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 11, 14:34 EDT
Investigating -
Customers in the US using Cloud Threat Response are currently failing to connect to threat intelligence for review. Admins will see missing results in the Analyzer report and will not receive TROs during this time. The team is actively investigating this issue.
Aug 11, 12:11 EDT