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Update - We've confirmed missing TROs and missing events from reports are isolated to US customers using CTR All emails were reported to CTR successfully and actioned as configured All new reported emails are generating a TRO and showing in the report We are currently working on getting the backlog processed from Aug 8 to the 11th and will update once we have an ETA
Aug 12, 2026 - 13:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 2026 - 14:34 EDT
Investigating - Customers in the US using Cloud Threat Response are currently failing to connect to threat intelligence for review. Admins will see missing results in the Analyzer report and will not receive TROs during this time. The team is actively investigating this issue.
Aug 11, 2026 - 12:11 EDT
Resolved -
Due to a delay in processing reported emails, admins may see fewer emails in their Analyzer Reports as well as a delay in receiving TROs starting on 8/7. We are currently processing the queue and expect reported mail to be reviewed, appear in the Analyzer Report and send TROs where necessary.
Aug 10, 09:00 EDT